FAQ
Valeraw – Frequently Asked Questions (FAQ)
What types of toys do you offer?
We offer a wide variety of toys, including educational toys, action figures, puzzles, building sets, outdoor toys, and more—carefully selected to inspire creativity and fun for children of all ages.
Are your toys safe for children?
Yes, safety is our top priority. All toys we sell comply with UK safety standards and regulations. We only stock products made from non-toxic materials and designed for age-appropriate use.
What age ranges do your toys cater to?
Our collection includes toys suitable for newborns, toddlers, preschoolers, and older children. Each product page clearly indicates the recommended age range.
Do you offer gift wrapping or special packaging?
Currently, we do not offer gift wrapping, but all orders are carefully packaged to ensure products arrive in perfect condition.
How can I track my order?
Once your order ships, you will receive a tracking number via email. You can use this number on the carrier’s website to follow your package.
What is your return policy?
We accept returns within 14 days of delivery for unopened and unused toys in original packaging. Please contact us first for return instructions.
Do you offer free shipping?
Yes! We offer free standard shipping on all UK orders with no minimum purchase required.
Can I cancel or change my order?
If your order hasn’t shipped yet, please contact us as soon as possible to make changes or cancel. Once shipped, we will assist with returns according to our policy.
Do you ship internationally?
Currently, we ship only within the United Kingdom.
How can I contact customer support?
You can reach us via email at am9198780@gmail.com or by phone at +44 7883 413491. We’re happy to help!