Refund policy

Valeraw – Refund & Return Policy

Thank you for shopping with Valeraw! We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we’re here to help.

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Returns

You have 14 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused, in its original packaging, and in the same condition you received it.

• You must provide proof of purchase (e.g., order number or receipt).

Please contact us at am9198780@gmail.com before sending your item back so we can assist you with the return process.

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Non-returnable Items

Certain items are exempt from being returned, such as:

• Perishable goods

• Personalized or custom-made products

• Items marked as final sale

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Refunds

Once we receive your return and inspect the item, we will notify you of the approval or rejection of your refund.

• If approved, a refund will be issued to your original payment method within 7 business days.

• Shipping costs are non-refundable, unless the return is due to an error on our part (e.g., wrong or defective item).

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Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery and include photos of the issue. We will offer a replacement, exchange, or full refund, depending on the situation.

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Return Shipping

Buyers are responsible for return shipping costs, unless the item is faulty or incorrect.

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Contact Us

📧 Email: am9198780@gmail.com
📞 Phone: +44 7883 413491
📍 Address: 85 Main Street Vale Raw Store, Barry, Wales, CF63 2HL

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