Warranty Policy

At Valeraw, we are dedicated to providing high-quality toys and ensuring your complete satisfaction. To give you peace of mind, many of our products come with a manufacturer’s warranty covering defects in materials and workmanship.

Warranty Coverage:

  • Most toys are covered against manufacturing defects for a period of 12 months from the date of purchase.

  • This warranty applies to defects in materials or workmanship under normal use.

What’s Not Covered:

  • Normal wear and tear (e.g., batteries, paint, or packaging).

  • Damage caused by misuse, accidents, neglect, or unauthorized repairs.

  • Cosmetic damage such as scratches, dents, or fading due to handling.

  • Damage resulting from improper use or failure to follow product instructions.

How to Claim Warranty:

  • Contact our customer service team at am9198780@gmail.com or call +44 7883 413491 with your purchase details and a description of the issue.

  • We may request photos or videos to evaluate the problem.

  • If your claim is approved, we will arrange repair, replacement, or refund according to the warranty terms.

Additional Support:

  • Our customer support team is available to assist you with any questions about product care or troubleshooting.

  • Some products may offer extended warranties—please contact us for details.

Thank you for choosing Valeraw. We’re here to ensure your toys bring joy and lasting fun!